How PSM Facility Solutions Works — Our Proven 5-Step Process
Transparent, efficient facility management from consultation to ongoing delivery
Our 5-Step Process
Custom Quote
We start with a free on-site visit to assess your facility, understand your specific needs, and create a customized quote tailored to your operations.
- Complete facility walkthrough
- Detailed needs assessment
- Customized service proposal
- No obligation quote
Service Scheduling
We work with your schedule to coordinate service delivery that fits your operations — whether during business hours, after hours, or weekends.
- Schedule coordination
- Flexible timing options
- Recurring service setup
- Calendar integration
Professional Arrival
When our team arrives, they're fully equipped, uniformed, and prepared with electronic check-in via GPS tracking and a pre-approved Scope of Service.
- GPS-tracked arrivals
- Professional uniform
- Fully equipped teams
- Digital check-in system
Quality & Efficiency
Tasks are carefully planned, tracked, and managed. Our approach reduces wasted time and unnecessary costs while maintaining exceptional quality standards.
- Task planning
- Real-time tracking
- Efficiency optimization
- Cost management
Consistent Delivery
Your Scope of Service is developed with you and consistently delivered. Regular supervisor spot checks ensure quality is maintained every single time.
- Quality assurance checks
- Supervisor oversight
- Consistent standards
- Continuous improvement
Insurance & Professional Qualifications
Comprehensive Coverage
PSM Facility Solutions carries robust insurance protection that gives you peace of mind:
- Workers' Compensation Insurance
- General Liability Insurance
- Auto Liability Insurance
- Performance Bond
- Bonded & Insured Status
Every team member is covered, and every service is protected. Our insurance meets or exceeds industry standards, ensuring your facility and operations are fully protected.
Professional Standards
We maintain the highest professional standards in the facility management industry:
- Trained and certified teams
- Background-checked personnel
- Ongoing staff development
- Quality assurance programs
- Industry compliance
Our team is committed to professional excellence and delivering exceptional results every time.
Learn More About PSMSimple, Transparent Billing
We Only Bill for Time Actually Spent
No hidden fees. No surprises. Our billing approach is straightforward: you pay for the actual time our team spends on your service, based on the Scope of Service we agreed upon together.
Payment Terms
- Net 30 for recurring service clients
- No setup fees or service charges
- Transparent, detailed invoicing
- Flexible payment options
- Online account management
For recurring clients, we offer Net 30 terms, which means you'll receive a single consolidated invoice at month-end. For new or one-time services, we work out payment terms during your consultation.
Need to discuss your specific situation or have questions about billing? Contact us today:
Contact Us About PricingExplore Our Services
Professional indoor cleaning and sanitation for all facility types
Preventive and corrective maintenance to keep your property running
Expert landscaping and grounds maintenance for South Florida properties
Single-source procurement for all your facility operational needs
Ready to Get Started?
Let PSM handle your facility management from start to finish
Frequently Asked Questions
How do I get started with PSM?
Getting started is easy. Contact PSM at 786-998-9063 or visit our contact page. We'll schedule a free on-site consultation where we assess your facility, discuss your needs, and provide a customized quote. There's no obligation, and we're happy to answer all your questions.
What's the timeline from consultation to first service?
Typically, we can begin service within 7-14 days of signing an agreement. The exact timeline depends on your facility needs and scheduling preferences. Emergency or urgent service requests are handled on an expedited basis. We'll work with you to establish a timeline that fits your operations.
How is pricing determined?
Pricing is based on several factors:
- Type and scope of services
- Facility size and condition
- Service frequency
- Special requirements or preferences
- Industry standards and market rates
We provide a detailed, itemized quote after your on-site assessment. There are no hidden fees, and we only bill for time actually spent on your services.
What if I'm not satisfied with the service?
Your satisfaction is our priority. If you're not satisfied with the service quality, notify us immediately. We'll address concerns within 24 hours, typically at no additional cost. Our goal is to exceed expectations, and we're committed to making things right. Most facilities develop a strong, long-term partnership with PSM because we deliver consistent, reliable results.
Can you customize the service schedule for my facility?
Absolutely. PSM services are fully customizable to match your facility's unique schedule. Whether you need daily, weekly, bi-weekly, or monthly service — or a combination of schedules — we'll coordinate around your operations. We offer morning, afternoon, evening, overnight, and weekend service options.
Are your staff background-checked and insured?
Yes. All PSM staff members are background-checked and trained. PSM carries comprehensive insurance including Workers' Compensation, General Liability, Auto Liability, and a performance bond. Every service is fully covered and protected.
